Shipping policy

SHIPPING POLICY

Thank you for shopping with SOGO Inc. We want to make sure your order reaches you quickly and safely. Please review our shipping policy below.

PROCESSING TIME

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order ships.

SHIPPING RATES & DELIVERY TIMES

We offer domestic and international shipping options, including Standard and Express shipping where available.

For orders within the United States, the following shipping rates apply:

Standard Shipping: $8.00 for orders of $45.00 or less.
Free Standard Shipping: Available on orders over $45.00.
Express Shipping: $15.00.

For international orders, shipping rates are calculated at checkout based on your location, package details, and available carrier services.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, or high-volume periods.

SHIPPING CARRIER

We primarily ship via USPS for domestic orders. International shipments may be handled by USPS, DHL, or FedEx, depending on the destination and available shipping services.

Tracking information will be provided via email once your order has been shipped.

ORDER TRACKING

Once your order has shipped, you will receive an email with your tracking number. You can also track your order by visiting your account on our website or using the Shop app.

SHIPPING RESTRICTIONS

We ship to all 50 United States and eligible international destinations.

International shipping availability and rates depend on the destination and available carrier services. Any applicable customs duties, import taxes, or additional charges will depend on the destination country's regulations and the shipping arrangements.

For questions regarding shipping availability or restrictions, please contact us directly.

DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund.